Oldmeldrum village doctors surgery not fit for purpose.

Many many frustrated residents of Oldmeldrum are finding it far too long to obtain a doctors appointment.  One resident Was reduced to refusing to leave until they saw a doctor.     Appointments must be made by phone however not all people have a phone or home computer. A representative was invited to a community council meeting but the surgery declined.  It would seem it's a private business that runs the surgery to their own tune.  The NHS are glad it's not their problem and ignore the issue.  If the system to make an appointment is not working then let's change the system. 

do you wish for something to be done and the authorities to hold the surgery accountable ?